Replacement $180 Virtual Prepaid Card

I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.

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XfinityJamesC

Official Employee

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2.8K Messages

19 days ago

Greetings, @Lutefisker! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your virtual prepaid card. You have definitely come to the right place for assistance.

We may just need to have the confirmation email resent to you. Does your email have a toll-free number where you can call for assistance with the card, or does it just direct you to our standard support line?

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Lutefisker

Frequent Visitor

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10 Messages

It states: Questions? Call [Edited: "Phone Number"]

(edited)

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19 days ago

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XfinityThomasD

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1.7K Messages

Have you tried calling that number already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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Lutefisker

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10 Messages

I called [Edited: "Phone Number"] and first received a message about a Verizon community line. When I tried again, I received notice of a non-working Bank of America number. Does Xfinity owe me $180 or did I get scammed?

(edited)

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18 days ago

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XfinityThomasD

Official Employee

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1.7K Messages

Did you also receive similar messages when you called the number ending in -8392?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

Lutefisker

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Typo on my part. I received wrong number replies to [Edited: "Phone Number"]. I just tried it again and received a rejection as an invalid Verizon conferencing number.

(edited)

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18 days ago

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user_rfxbxr

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1 Message

17 days ago

My questions is this spam email.

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XfinityVianney

Official Employee

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2.5K Messages

user_rfxbxr, If you have a gift card offer, it would be found here: xfinityincentivetracker.com. We typically don't automatically reissue a card, so this email doesn't sound accurate. The number listed by the OP above doesn't appear to be an Xfinity number. I would not follow up with that phone number directly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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Customer Service

Lutefisker

Replacement $180 Virtual Prepaid Card

XfinityJamesC

Lutefisker

XfinityThomasD

Lutefisker

XfinityThomasD

Lutefisker

user_rfxbxr

XfinityVianney

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