Visitor
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1 Message
replacement for my cable box
A replacement cable box was ordered for my at my local Xfinity store 10 days ago. It was never received. It is an older box, a DTA box. I went in again today and she reordered but told me to contact Customer service to see if that box still exists or if there is a replacement for it, and that is why it didn't ship. Also I should not be paying for that box if it doens't work so my bill should be adjusted. What is with the box?
mover91617
Visitor
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1 Message
16 days ago
I ordered a new box to replace the one that stopped working. it took 5 days to get. opened the box and to my surprise they shipped me a 4-5 year old box.
Finger prints and none of the items were wrapped. I pay for the best plan Xfinity has. sure didn't get the best equipment!
I had gone to the store originally and was told they had no cable boxes in the store and I was instructed to go home and call.
What a [Edited: "Language"] poor business! Ive been a customer 43 years and this may be the final straw.
good luck!
(edited)
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XfinityEricB
Official Employee
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2.7K Messages
15 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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