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Tuesday, April 1st, 2025 2:23 PM

Replacement modem XG1v4

I recently saw a post from 2022 defining problems with XG2v2 -P modem that is VERY SLOW to respond and have same issue even after replacing several times.

I also read that XFINITY support could replace with newer XG1v4 or latest to resolve issues.  Would like to request this or may consider dropping XFINITY.

Thsnks

Official Employee

 • 

2.1K Messages

3 days ago

 

 
Thank you for reaching out. I hope you are doing great today. I wanted to wish you a great Tuesday. :) I'll be glad to review your equipment options on my end. Please send me a direct message with your full name and service address to get started. 

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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