Visitor

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2 Messages

08/31/2026 2:52 AM

replacement refund card

My refund card expired on 5/26.   Could I please get a replacment refund card generated?

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Official Employee

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1.3K Messages

2 months ago

Hello @rnotari928  thank you for reaching out on our community forum! Are you attempting to get a physical card replaced or a virtual card? Was this a refund card for a balance on an account or a promotional card? 

Visitor

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2 Messages

It was a refund card for a balance on an account, I didn't realize they only lasted 6 months.

Official Employee

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1.3K Messages

Thank you for confirming that! I would like to see if we can get that card reissued for you. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

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Visitor

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2 Messages

6 days ago

my debt card expired on 08/26 , can i get replcement?

Visitor

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2 Messages

need replacement card , expired on 08/26

Official Employee

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2.5K Messages

user_drwhl0 thank you for using the Xfinity Community forums page to reach out today. I want to ensure I understand the issue correctly. Are you trying to replace a gift card that was issued to you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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