Visitor
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2 Messages
Reply to xfinityrichard
I received your message.you said to send details by DM. Where is the icon you referred to. It is not on the message page you sent me
Visitor
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2 Messages
I received your message.you said to send details by DM. Where is the icon you referred to. It is not on the message page you sent me
XfinityArmand
Official Employee
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2.2K Messages
16 hours ago
Hi there @geo1947! Please feel free to use the following directions to shoot us a message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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