report down line

this is a joke this is the worst service just want etc report down line that's for 2\ weeks

Responses

Oldest First

Selected Oldest First

XfinityGabriel

Official Employee

•

2.6K Messages

1 month ago

user_1a9t14, Hi there! Thanks for taking the time to reach out. I can understand the importance of getting that downed line repaired as quickly as possible. You've reached the right support channel. Over social media, we are a team of experts who specialize in resolving downed line concerns. Let's get this fixed. Is the downed line on your property or away from your home? Do you also have active services with us that are impacted at this time?

2

0

U

user_1a9t14

Visitor

•

2 Messages

the lines still down and nothing has been done and a tree company had to pick up line and nail to the pole to clean uptake down tree

when are you people Arte going to get off your [Edited: Language] and do something about thighs down wire it has been 4 weeks

(edited)

Like

Reply

1 month ago

0

XfinityGabriel

Official Employee

•

2.6K Messages

user_1a9t14, Thanks for reaching back out. We certainly want to get this fixed as quickly as possible. Is the downed line on your property or away from your home? Do you also have active services with us that are impacted by the downed like at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_ij58le

Visitor

•

1 Message

22 days ago

Line down in front of 9216 melrose home. Laying on the ground and the other half is still attached to the pole

1

0

XfinityEricB

Official Employee

•

2.5K Messages

user_ij58le Thanks for reaching out to let us know about a downed line today. I would be happy to assist with putting in a ticket to get it put back up.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

22 days ago

0

Customer Service

user_1a9t14

report down line

XfinityGabriel

user_1a9t14

XfinityGabriel

user_ij58le

XfinityEricB

New to the Community?