Visitor
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2 Messages
report drop cable issue
What a frustrating process to report a problem with your drop cable. Calling 1 800 Xfinity like you suggest it a waste of time. For your information, the service drop to [Edited: "Personal Information"] in Napa Ca has a broken integrated messenger cable. About 5' of it is missing. The main part of the cable seems to be intact but I did not closely look at it. Not my job.
P.S. LOL- Funny you have a tag for #Customer service, #terrible, #annoyed. You apparently tried to call into the computer and tried to get it to kick you to a person instead of constantly repeating worthless information.
XfinityNatalie
Official Employee
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467 Messages
3 hours ago
Hey there, user_hm94kb! We appreciate you knocking on our XFINITY Community door. This is never the experience we want you to go through. As a homeowner, I understand how vital it is to have your cable line repaired right away. Rest assured, you have reached the right team to assist you with this matter!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_hm94kb
Visitor
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2 Messages
2 hours ago
Not my address. I'm not an idiot. If you you can recover than info before you edited it then great! If you didn't your policies are flawed for intelligent inaction. I'm done.
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