Reporting exposed wire with out having an account

Let me start off by saying Xfinity your way of reporting any exposed wires or cables is beyond ridiculous. to be on the phone with a "technician" for 1 hour and 45 mins just to have a technician go to the address and resolve the issue. Why is it so hard to report an exposed wire? If we are just a person riding through or even a management company we can not call in to report an exposed wire. Please take care of this make it easier for people possible future Xfinity customers to report issues with exposed wires.