Visitor
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2 Messages
Request cancellation confirmation
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
Visitor
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2 Messages
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
Accepted Solution
XfinityDemitrius
Official Employee
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2.5K Messages
10 days ago
Hey @user_4s19s3. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and verify the requested account changes. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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EG
Expert
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116.4K Messages
10 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section.
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XfinityDemitrius
Official Employee
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2.5K Messages
10 days ago
Thank you for taking the time to reach out @user_4s19s3. I am glad that we were able to assist with the account changes and verify the status of the Xfinity account. Thanks for being a part of our Xfinity community and hope you have a great rest of your day.
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user_1asg4v
Visitor
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1 Message
5 days ago
I just went in-person to the store today to cancel my mobile plan. Was told that I would get an email but I never did and they said I have no charges because I never even used the services. But I have a pending autopay bill in a few days?? Please confirm both internet and mobile cancelations. Thanks.
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