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user_assb41
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10/19/2026 2:09 PM

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Request for EPON Member-Owned Router Provisioning – xb7 / ONU

I switched from cable to fiber about 6 months ago, I had a tech come out for a pro install and etc, and I have now also spent a few hours already chatting with support, but not finding anyone who can provide what I need. 

I have my own Eero Pro 7 network and would like to use my existing router/gateway directly connected to the ONU, eliminating the need for the xb7. Xfinity introduced support for member-owned routers on eligible EPON fiber installations in July 2026, including WiFi Ready properties.

Here are the support articles confirming the functionality:

1. https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

2. https://www.xfinity.com/support/articles/member-owned-router-fiber-internet

Please escalate this request to the appropriate EPON fiber provisioning team to:

  1. Remove the xb7 as the active gateway and provision the ONU to support my customer-owned router directly.

  2. Confirm that my Eero Pro 7 gateway/router can receive a public IPv4 address directly from the ONU.

This request is very similar to the one linked below on the forums. It seems that customer chat support and onsite techs are not able to understand and/or escalate the provisioning request across cases:

https://forums.xfinity.com/conversations/customer-service/request-for-epon-memberowned-router-provisioning-xer10-onu/6ab2f9f59137b7edd986db19

Thank you!

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4 hours ago

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Official Solution

XfinityJustinM

Official Employee

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1.2K Messages

4 hours ago

Thank you for taking some time out of your day to hang out with us, @user_assb41. I also want to thank you again for your patience while our team worked to get this issue resolved. The move from leased to customer owned and managed (COAM) router with EPON services is usually very simple for existing customers and should not require a technician visit. I am glad we were able to find a workaround remotely and help you get your Eero Pro 7 connected to the network. You were a pleasure to assist even during a difficult time, hope to see you sharing your knowledge around forum community more often in the future! 👋

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XfinityPeterH

Official Employee

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3.2K Messages

8 hours ago

 

user_assb41 Our team is here for you. We would be happy to help modify your account correctly. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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