Request for Reissue of Unused and Expired $200 Promotional Prepaid Mastercard

Hello Xfinity Support Team,

I received a $200 promotional Virtual Prepaid Mastercard from Xfinity. Unfortunately, I was unable to use the card before it expired, and the entire $200 balance remains unused.

I previously contacted Xfinity Customer Support to explain the situation and ask whether the reward could be reissued as a one-time courtesy. Unfortunately, I was informed that the card could not be reissued because it had already expired. I also asked whether the matter could be escalated for further review, but I was advised that there was no escalation path available.

I have been very happy with Xfinity’s service overall, and I sincerely hope the Xfinity Digital Care Team can take a second look at my situation and see whether an exception can be made.

I completely understand that the original card has expired. However, since none of the promotional funds were ever used and the full $200 balance remains intact, I would greatly appreciate a one-time courtesy reissue of the promotional card.

Thank you very much for taking the time to review my request. I truly appreciate your help and consideration, and I hope you can find a way to assist me.