Request to Cancel Xfinity Internet Service

Hello, I would like to cancel my Xfinity Internet service completely. I tried using Xfinity Assistant, but it only gives me the option to request a callback. I would prefer to complete the cancellation online without a phone call.

Please help me cancel my Internet service. Thank you.

Responses

Oldest First

Selected Oldest First

XfinityRoberto

Official Employee

•

2.6K Messages

2 months ago

Hi there @Cheng45. Thank you so much for reaching out to us regarding wanting to cancel your Internet service. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

0

U

user_8k8ue7

Visitor

•

1 Message

2 days ago

Subject: Formal Complaint and Immediate Service Cancellation Request

Dear Xfinity Customer Support,

I am extremely frustrated and disappointed with your repeated billing issues.

In August, my internet bill was $55. In September, it unexpectedly increased to $95.23 without a clear explanation.

Now, in October, I was charged $44.53 on October 2, and another $56.23 is scheduled for October 31. That is a total of $100.76 in one month.

I am tired of constantly dealing with billing problems. How much more of my time am I expected to waste correcting these issues? Is Xfinity going to compensate me for the time I have already spent dealing with your mistakes?

This is unacceptable. I have a busy schedule, and I refuse to keep wasting my time contacting customer service about unexpected charges.

I have made my final decision. I want to cancel my Xfinity internet service immediately.

I am not interested in explanations, promotional offers, or alternative plans. I do not want to be transferred between departments or forced into another lengthy conversation.

Please process my cancellation as quickly as possible, review the disputed charges, and send me written confirmation of the cancellation date and any final balance.

I no longer wish to use Xfinity's services. Please respect my decision.

Sincerely,
Mendee

1

0

XfinityGabriel

Official Employee

•

3.6K Messages

user_8k8ue7, Hi! Thanks for reaching out. I can completely understand why you’re frustrated, especially after seeing multiple changes in your billing and having to spend additional time addressing them. I hear you clearly that your decision to cancel is final, and I’ll respect that without trying to change your mind. I’d like to review the account and the charges you mentioned so we can make sure your cancellation request and billing concerns are addressed properly. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 days ago

0

Customer Service

Cheng45

Request to Cancel Xfinity Internet Service

XfinityRoberto

user_8k8ue7

XfinityGabriel

New to the Community?