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user_o1bz35
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Visitor

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1 Message

10/28/2026 4:29 AM

Request to Cancel Xfinity Service Without Callback

I am requesting immediate cancellation of my Xfinity service. I have already attempted to cancel through the automated chat assistant, but was directed to schedule a callback.

I would like to complete the cancellation in writing without a phone call. Please have an Xfinity representative assist me through private messaging.

Question

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Updated 

4 hours ago

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XfinitySean

Official Employee

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1.1K Messages

4 hours ago

Welcome to the community forums, and thanks for reaching out, user_o1bz35! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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