Visitor
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2 Messages
Request to Remove Old Cable Wires
We would like the old cable and telephone wires running from the pole to our house removed. The wires are regularly tangled in tree branches and causing issues - we don't want to keep cutting back our trees for cables we aren't using because we no don't have cable or telephone service from Xfinity. These wires were all from previous home owners. Thank you for your help.


XfinityAngie
Official Employee
•
2.8K Messages
17 days ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
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5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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