Visitor

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2 Messages

Thursday, July 16th, 2026 1:15 PM

Request to Remove Old Cable Wires

We would like the old cable and telephone wires running from the pole to our house removed. The wires are regularly tangled in tree branches and causing issues - we don't want to keep cutting back our trees for cables we aren't using because we no don't have cable or telephone service from Xfinity. These wires were all from previous home owners. Thank you for your help.

Oldest First
Selected Oldest First

Official Employee

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2.8K Messages

17 days ago

 

user_no1o4o, thank you for reaching out through Xfinity Forums. I would be happy to help. We can submit a ticket to get this handled for you. Since we have to get your account information, please 

send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

Visitor

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2 Messages

When I sign in to Xfinity there is no DM icon or pen and paper icon. I don't know how to follow these instructions. Where is the DM icon?

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