Visitor
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2 Messages
Requesting old utility pole removal and line transfer (private property obstruction)
Hello,Our power company has completely transferred their services to a new utility pole at my location on my private property. The electric utility has stated that the old pole is now Xfinity's responsibility. Xfinity’s active lines are the only equipment remaining.Because this is a redundant "double pole" on private land, I need to open a construction ticket to have Xfinity transfer its active lines to the new pole and completely extract and remove the old abandoned pole.I have the full address and pole details ready for a representative to open an infrastructure ticket. Thank you.
XfinityDuron
Official Employee
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1.1K Messages
10 days ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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