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user_zoi8i5
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Saturday, February 28th, 2026 6:22 AM

Requesting tenure bridge for Xfinity rewards

Hi, I am a returning customer with 15 years of previous history. I was told to reach out here to speak with an official employee about bridging my tenure to restore my Diamond Rewards status. Please reach out so I can provide my details via DM. Thank you!

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7 days ago

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XfinityDena

Official Employee

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4.1K Messages

7 days ago

Good morning @user_zoi8i5 We appreciate your loyalty over the years. Recently we made changes to Xfinity Rewards Memberships, https://www.xfinity.com/membership that is not only based on years of service but how many services you have with Xfinity. When you disconnected, after 90 days, your Xfinity membership tier will reset to zero and we are unable to change your tier. I totally get how this is not the best answer or the most desirable and I am really sorry.

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user_zoi8i5

Visitor

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4 Messages

Thank you for clarifying. Yes this is helpful to know.

reviewing the page, your response is not correct.

Diamond

10+ YEARS OR
4 XFINITY SERVICES


    I am requesting is to consider my tenure with both my accounts with Xfinity

    (edited)

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    7 days ago

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    XfinityDena

    Official Employee

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    4.1K Messages

    @user_zoi8i5 You are welcome! Thank you for being a part of Xfinity. I hope you have an amazing weekend. 

    I am an Official Xfinity Employee.
    Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
    We ask that you post publicly so people with similar questions may benefit from the conversation.
    Was your question answered? Please, mark a reply as the Accepted Answer.tick

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    7 days ago

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    user_zoi8i5

    Visitor

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    4 Messages

    Actually my point was that your response is NOT accurate :-) It is 10+ years OR 4 services.

    I have been with Xfinity for 15 years, with a 6 month pause. Hence my original request to bridge the service tenure.

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    7 days ago

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    user_zoi8i5

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    Confirming that I got it resolved via an ECM ticket. Thank you very much.

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    7 days ago

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    XfinityDena

    Official Employee

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    4.1K Messages

    I am happy to hear that you were able to get that updated to your preferred tier since it was outside our policy. If you need any thing additional please let us know.  

    I am an Official Xfinity Employee.
    Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
    We ask that you post publicly so people with similar questions may benefit from the conversation.
    Was your question answered? Please, mark a reply as the Accepted Answer.tick

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    7 days ago

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