Rerouting Cable to my house

Good afternoon @user_fg8fwx, and thank you for reaching out to our dedicated Communities team today, we hope you are otherwise having a wonderful Monday so far. We appreciate you taking the time to bring the ripped cable line to our attention, rest assured you've reached the right team to help get this fixed. I'm sorry to hear that it was ripped down and it's happened many times over the years, I can imagine how frustrating that has been to deal with! We'll be happy to help work with our dedicated local team to find a solution. In order to get one of our hardworking and knowledgeable technicians out, we'll first need to collect some sensitive information to locate the account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.