Visitor
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1 Message
Residential Address Listed as Business Address
I’m looking to help my parents switch to Xfinity, but their address is incorrectly listed as a business address. How can they get it fixed, so they can look at the plans to switch over?
XfinityLinda
Official Employee
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2.3K Messages
3 days ago
We're happy to help @Frenzy45. We'll have to get a ticket open to get the address corrected. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityAlfonso
Official Employee
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2.4K Messages
13 hours ago
Hey there Frenzy45 we hope you're doing well! We were able to update the new address you provided, so we'd like to see if your parents can now see that location online. Can you check with them and let us know?
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