Good morning user_cx2m9e! Thank you so much for reaching out to us for help with the account and restoring the internet. I'm terribly sorry that your services have not been restored yet with the payment being processed. Typically, services are restored immediately. I would love to help out and make sure that we get you working again asap.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.6K Messages
2 days ago
Good morning user_cx2m9e! Thank you so much for reaching out to us for help with the account and restoring the internet. I'm terribly sorry that your services have not been restored yet with the payment being processed. Typically, services are restored immediately. I would love to help out and make sure that we get you working again asap.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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