It is a pleasure to assist you today, @user_auoewu. I can certainly understand the importance of changing your plan and lowering your bill as a customer myself. You've come to the right place. I will need to verify one more piece of information by sending you a six-digit code to your email address or phone number listed on the account that will expire within a 15-minute time frame for security purposes. Is now a good time to send that over?
@user_auoewu, I have now sent over the 6 digit code with a 15 minute time limit to the phone number listed on the account. Would you mind relaying that back to me?
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Accepted Solution
XfinityGabriel
Official Employee
•
2.7K Messages
11 days ago
It is a pleasure to assist you today, @user_auoewu. I can certainly understand the importance of changing your plan and lowering your bill as a customer myself. You've come to the right place. I will need to verify one more piece of information by sending you a six-digit code to your email address or phone number listed on the account that will expire within a 15-minute time frame for security purposes. Is now a good time to send that over?
(edited)
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EG
Expert
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114.1K Messages
11 days ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section.
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