Visitor

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1 Message

Wednesday, August 27th, 2025

Retention

I have discounts getting ready to expire, how can I keep my discounts? Do I need to cancel my service and then rejoin?

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Selected Oldest First

Expert

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112.9K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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4.3K Messages

3 days ago

Hi user_kiztra! Thanks for visiting our Xfinity Forum. We value you as a customer, and my team is always here to support you. We would be more than happy to review available promotional offers with you and find something that best suits your billing needs. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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