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user_0tvr7i
1st Topic

Visitor

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2 Messages

Thursday, December 4th, 2025 5:13 AM

Return xFi pods

I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even

work well enough. I’m so close to discontinuing all service with Xfinity, they are absolutely awful.

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1 day ago

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XfinityKei

Official Employee

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2.1K Messages

1 day ago

@user_0tvr7i Thanks for reaching out to our team for support. I'm sorry to hear you have been unable to return your Wi-Fi pods. Our team can help.

After you submitted that form you should have received an email from us with the steps to return those pods. 

I have a link that goes over the process https://www.xfinity.com/support/articles/return-exchange-xfi-pods

When did you submit that form?

Have you checked your emails and junk inbox for a reply from us?

 

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user_0tvr7i

Visitor

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2 Messages

I filled out that form on these dates:

November 6th

November 18th

November 26th

I checked my email again and checked spam again - there is absolutely zero emails from Xfinity regarding my return attempts or responses to these forms being filled out. 

The link you just sent is the exact same place I've been every single time I've filled out that form. Please tell me how to return these things.

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1 day ago

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XfinityThomasC

Official Employee

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3K Messages

Thank you for the update on the forms. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return.

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityThomasC

Official Employee

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3K Messages

Thank you for the update on the forms, @user_0tvr7i. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return. Could you please send our team a direct message with your full name and full address? To send a direct message:

 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

 

2. Click the "New message" (pencil and paper) icon

 

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

 

4. Type your message in the text area near the bottom of the window

 

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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