Visitor
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1 Message
Returned Device
Returned a XG1V4 TV box to a Xfinity store, they were out of the XG1V4 and ordered me a new one, just got the order, it's a WiFi Gateway and a WiFi Booster, which the Xfinity store already gave me, where is my XG1V4 TV Box?
EG
Expert
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121.4K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
6 days ago
@user_z84y9h Our team can see what went on with the original order and get another one submitted to get you that cable box. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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