Returning equipment late due to employees temporarily being overseas and equipment being in another state

Hi I work as an admin and recently discovered our employees in another state never returned their equipment and are now temporarily out of the country for a few weeks I cancelled the accounts on march 17th but have been getting calls from Xfinity threatening us with multiple $250 fees. It may take me a while to get everything organized and to have to wait for them to return to the states. Is this large fee reversible or is it going to auto pay through the card on file? I only find myself here because trying to get this information over the phone has been a dreadful experience.

Responses

EG

Expert

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109.6K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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1.9K Messages

4 days ago

GogiBuPei Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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GogiBuPei

Returning equipment late due to employees temporarily being overseas and equipment being in another state

EG

XfinityBenjaminM

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