Visitor
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1 Message
Review
Lies. Lies. And more lies. [Edited: "Language"] Poor Service.
I was literally on the phone waiting to speak to a manager for 45 minutes to discuss being told I would have service at a different residence, only to find out there is literally no outlet to plug in the box while their staff, Mike, pretends he's running around to get a manager then transfers me after 45 minutes to a regular employee, Ana then tells me she is going to transfer me to a manager then transfer me to another regular employee. Why so many lies???? Then this employee transfers me to a so called manager, Francis, who ubba ubbas, and makes lots of excuses and does nothing. I hung up on him. Sooooooooo stupid!!!!!!! I want to fire this company.
EG
Expert
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119.7K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.3K Messages
13 days ago
Hello @user_k2ptkw, thank you for taking the time to leave a post. Sorry to hear about the frustration and disappointment you've experienced. Being transferred multiple times, spending so much time on the phone, and then finding out your new residence was not ready for service is certainly not the experience we want for our customers. We would appreciate the opportunity to turn this experience around for you. Could you provide a few more details about the issue you're experiencing? Specifically, what service are you trying to have installed at the home?
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