reviews

[Edited: "Inflammatory"]. This is one of the most difficult frustrating experiences I have had with an internet provider. Why in the world is there literally ZERO phone numbers posted ANYWHERE for me to call an actual human being rather than chat with this robot on an AI Assistant platform that asks me the same questions over and over again ? Only to then be routed to view my bill or login to the browser version of the website on my laptop or Safari when I say I want to cancel the plan. I login here and I am presented with the same circle over and over and it's a ride that I never signed up for or paid a ticket to be on. I have never had so much difficulty trying to contact a human living being. WHERE ARE THE PHONE NUMBERS ? I have to schedule a time for someone to call me next week to cancel my plan? Which I found out can only be done on the phone because they need verbal confirmation. Okay, I could look at my statement. There should be a phone number on there. I click "view bill" and then I AM ROUTED TO LOGIN AGAIN [Edited: "Language"]. I have never been asked to login to the same website over and over and over again. Also, since you insist on me speaking to this little Xfinity assistant, why isn't this robot smart enough to cancel my plan ? It is going to cost me $230.00 to terminate this plan and I have never become so frustrated trying to do something before. I shall pay my $230.00 dollars and never see this platform or this AI robot again.