Reward movies claimed but not showing up

I'm missing the last few movies they're not going into my account 

Whatever date all these movies came out in my account it says I claim them but they're not in my movie Library.

1) Sex and the City 

2) Melissa McCarthy life of the party 

3) Game night 

4) The Accountant

Hello @user_5rlylt and thanks for posting your concern on our Xfinity Community forums.  

I can definitely see how frustrating that would be, especially when it shows as claimed but isn’t appearing in your library. You took the time to redeem them, so I understand wanting to make sure you’re able to enjoy them without hassle.

A good first step is to double-check your Xfinity Rewards (or Membership) page to confirm those redemptions were fully completed. You can do this by signing in to your account, going to the Xfinity Rewards section, and selecting Activity or My Rewards. There you should see each movie listed with a status like “Redeemed” or “Claimed,” along with the date. If they show as redeemed, they typically should also appear in your X1 or Flex Purchases/Library section under Movies.

If everything looks correct there, but the titles still aren’t showing in your library, it may just need a quick account refresh on our end.

If that is the case, and you’d like for us to take a look, please send us a direct message* with your full name and service address, and we can take a closer look at those specific titles and help get this straightened out for you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.