Ridiculous

I recently moved and transferred my comcast service to the new address but had to have a technician come, twice. The one one was useless, the second guys finally set everything up and it worked perfectly for an entire week before suddenly stopping. My new address disappeared from the account. I contacted CS and they were able to get my account back up and told me to reset the modem but it did absolutely nothing, i tried a few times and eventually scheduled a technician for today. I was home the entire time and they claim that they came but they never did!! No one ever knocked on my door. So i had to reschedule again for next week, the next time i can be home. I've been here over a month and have had internet for a few days. This is ridiculous!!!!

Responses

EG

Expert

•

108.6K Messages

21 hours ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEva

Official Employee

•

1.5K Messages

21 hours ago

This is not the experience we want for you and would love to help with this more in detail given you have already had multiple visits. Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_saqp18

Ridiculous

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EG

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