Visitor
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2 Messages
Roaming charges dispute
Hello,
I just got off the phone with Bill in the Philippines, an Xfinity customer support member who told me that the $150 roaming data usage was before I activated my global travel pass. Failing to give me logs of the time as proof. Because I know it was on airplane mode until I reached the hotel in Paris and then I promptly got the travel pass activated after which I got message saying I have $150 of additional chargers.
Please review my account and see that I had the global pass activated.
Thank you.
XfinityJanelle
Official Employee
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2.3K Messages
9 days ago
Hey @user_jt6zcp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your global pass and roaming charges. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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