Visitor
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1 Message
Robots
My service has sucked for a long time. I called months ago to get it right and actually spoke to someone and they said they were going to send a better box. Never received it. Now ever since all I get is robots answering the phone trying to get me to use the chat [Edited: "Inappropriate Language"] that leads no where. How hard is it to speak to an actual person that isn’t just running me in circles.
XfinityBrianH
Official Employee
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2.4K Messages
10 days ago
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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