Skip to main content
user_at5d66
1st Topic

Visitor

 • 

2 Messages

Monday, August 4th, 2025

Rotted pole blocking parking

Hi, I am an owner on Madison Street in Denver, CO 80206. We have a rotted pole that does not have electricity to it, just cable lines (mainly abandoned lines) in the middle of our parking area in the back. I have become mobility impaired and need to be able to park in our back area and this rotted pole is blocking my ability to do so. Please advise how I can get this removed. 

Question

 • 

Updated 

5 hours ago

 • Edited

7

1

0

Oldest First
Selected Oldest First
XfinityRichard

Official Employee

 • 

2.2K Messages

12 hours ago

Hi there, @user_at5d66 Thank you for your time today. For your account security can you please remove your address. Have you confirmed that the pole does belong to Xfinity along with the lines that are attached to the pole?-Richard

2

0

user_at5d66

Visitor

 • 

2 Messages

@XfinityRichard​ Yes, removed the specific address.  I have confirmed that it’s not the electricity companies pole. I don’t know how to confirm if it is or was a Comcast pole, but it has a number of abandoned cable lines on it and no electricity. This is my effort to determine how to have it removed. 

Like

Reply

5 hours ago

0

XfinityDilary

Official Employee

 • 

2.4K Messages

 

user_at5d66 Thanks for sharing those details. We can open a ticket to investigate if the pole is ours or not. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

forum icon

New to the Community?

Start Here