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user_nn6so9
1st Topic

Visitor

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3 Messages

Monday, October 6th, 2025

Router delivered but not received.

[Edited: "Personal Information"]

I got text notification it was delivered last Friday and I never received it. It’s imperative I receive this immediately as I work remotely. 

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Updated 

20 days ago

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XfinityRichard

Official Employee

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2.5K Messages

20 days ago

Hi there, @user_nn6so9 I'm very sorry for the inconvenience. We can go ahead and get another shipped out to you, or you can pick one up at the local Xfinity Store since this is impacting your work.-Richard

2

user_nn6so9

Visitor

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3 Messages

Can you tell me where the closest store is? I’m in Lone Tree 80124

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20 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Thank you for replying back, @user_nn6so9 can you send me a DM with your full address so that I can get that information for you.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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