Visitor
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3 Messages
Router delivered per text
I was supposed to get a router that was supposed to be delivered on Friday, I never received it. Can you please deliver another one? I work remotely.
Visitor
•
3 Messages
I was supposed to get a router that was supposed to be delivered on Friday, I never received it. Can you please deliver another one? I work remotely.
XfinityJeff
Official Employee
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311 Messages
20 days ago
Good morning @user_nn6so9, and thanks for coming to the community forums for your issue today, I hope this message finds you well. As someone that works from home and has a kid in school, I know how important internet is, and I am sorry to hear that you have not yet received the modem. We can take a look and see what we can do to get that take care of for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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