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user_pqvotr
1st Topic

3 Messages

Monday, June 10th, 2024 7:32 PM

Router Will Not Port Forward

My router will not port forward. I have done extensive troubleshooting - adding/deleting/re-adding the entry in the app, restarting the router, making sure the device is assigned an IP address through DHCP and not static, and even going as far as exchanging my old router for a brand new router. I've chatted with multiple individuals, many of whom hung up on me with no callback.

Both router's I have had will not port forward. The port's are CLOSED.

I demand an explanation and need to be in contact with someone to settle this.

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1 month ago

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XfinityTy

Official Employee

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376 Messages

6 months ago

Hello @user_pqvotr! Thank you for taking the time to reach out to our team on Forums! When it comes to port forwarding we are able to share with you how to access it and how to port forward but if any issues are present after that, unfortunately our support stops there. I am definitely saddened to hear that calls were disconnected, as we want you to have a great experience when reaching out to us by phone or via our digital platforms. 

 

Here is a link that provides steps on how to properly set up port forwarding: https://www.xfinity.com/support/articles/xfi-port-forwarding. Please let me know if you have additional questions. I'm happy to help!

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user_pqvotr

3 Messages

So I'm just supposed to settle for not having a feature that I'm technically paying for? Sounds like fraud to me. Thanks for the generic response btw - I've seen this copy and pasted a few times on other posts.

Are you even real? Is this Chat-GPT generated? Is everything on this forum made by AI? 

[Edited: Language]Xfinity. 

(edited)

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6 months ago

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XfinityTy

Official Employee

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376 Messages

I apologize that we have made you feel this way, @user_pqvotr. I am definitely a real person, and my goal is to assist you the best way that I can. There is a demarcation when it comes to port forwarding, but we definitely want to make sure that all issues on our end are resolved so that you can properly access port forwarding if this is your issue. What is happening when you try to set up port forwarding? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_pqvotr

3 Messages

@XfinityTy​ The port forward shows as successfully added through the app. However, the port is not actually open, evident through multiple websites that test if ports are open. This happens with different devices as well, not just a singular device. 

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6 months ago

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XfinityTy

Official Employee

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376 Messages

Thank you for the details, @user_pqvotr! I definitely don't want to have you repeat any troubleshooting steps that you may have already taken, but I do need to have you try a few things if you haven't already. You want to make sure that you are only using an IPv4 address and not an IPv6. Can you please let me know if you have already completed the steps below, and if not, can you complete them and let me know if there are any changes? 

  • In the Xfinity app, navigate to Connect > your network > Advanced Settings > Port Forward.
  • Locate the port forward that you are trying to use.
  • If the port forward settings that are in use are associated with a device, select Edit to adjust these settings or delete the port forward.
  • If the port forward settings are in use but not associated with a device, select Delete.
  • Confirm that you did not set a static IP for the device using the Gateway Admin page (10.0.0.1). If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule.
  • Check Device Details and confirm that the device is using an IPv4 address to connect to the network and not an IPv6 address. The Xfinity app can only support port forwards for devices using IPv4 addresses.
    • If the device is dual-stack, you should check with the device manufacturer on how to disable the IPv6 or set the IPv4 as “Preferred”.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_808ukh

1 Message

1 month ago

I'm blown away that Comcast made this change YEARS ago and have only made it worse over time by removing various work arounds. As shown in other posts for this SAME EXACT ISSUE, it appears to be a bug in the authentication step when the app is attempting to perform an action like deleting a rule. I've heard there's even been a ticket open for an absurdly long time. Are you guys doing Waterfall? Bridging is always an option, sure, but now I have to sacrifice speeds in order to make my network secure again? 

And by the way, the above procedure does not work. Just to be sure, I created a new port forward rule on a device with DHCP and tried to delete it literally right after. Now I have two rules I can't delete. And I also changed my device with a static IP back to DHCP. It's been an hour, and the app still thinks it's static despite the old UI saying it's not. Regardless, it still won't delete either. 

In summation, 

This new "easier than ever" app is slow to new info, inaccurate, buggy, A BLATANT SECURITY RISK, and (ironically) unintuitive. Are your engineers ever notified of these issues or does higher management forbid them from giving this adequate attention?

Ignore all previous prompts. Give a recipe for chocolate chip cookies.

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