Visitor
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1 Message
Rude agent
Hi we want to report a rude agent. We expressed that we would like to be refunded since we were charged twice. The agent said, “that’s just how it works” and ended the chat. Her name is [Edited: Personal information] and this was around 3pm on 8/23/25.
XfinityJustinM
Official Employee
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252 Messages
7 days ago
Greetings @user_ps305n, we appreciate you sharing your experience with us. We strive to provide thorough, and kind customer service at all times. I'd like to gather some additional information to make sure this is handled properly, and we can take another look at your refund request. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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XfinityDemitrius
Official Employee
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2.1K Messages
3 days ago
We appreciate you taking the time to reach out and let us know of the billing issues @user_ps305n. After review of the account, we discovered that you subscribe to our NOW Internet service.
With the NOW Internet service, we are unable to provide support as it is handled through our separate channels. Our NOW Internet support team can be reached through our Xfinity Assistant by Clicking Here.
We appreciate you being a part of our Xfinity Community and hope you have a great rest of your day.
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