Visitor
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1 Message
Rude & aggressive collector.
I was just called by a very rude person from your collections department. 12:30 pm today 2/12/26, I was interrupted from a meeting at work by Zachary an agent in your collections office. Zachary spoke very low & fast in a very threatening & condensing tone. Somehow my payment for January wasn't processed. Instead of Zachary asking if were could check the payment info or use a different one, he immediately spoke to me as if I had done something wrong. Is this how a loyal customer of 5+ years is supposed be treated? I'm never missed a payment & I feel very uncomfortable. I believe it's necessary to give Zachary a customer service retraining or coaching on speaking with customers. Zachary's behavior is unacceptable & sicking, especially with the idea of not trying to resolve the issue but, rather Zachary treating me as if I was a childish degenerate who avoided making the correct payment purposely.
XfinityJon
Official Employee
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1.2K Messages
23 days ago
Good afternoon user_e8021f. I can assure you this is not the experience we want for you or any customer. We would be happy to look into this further for you.
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