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user_2k6yit
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Visitor

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2 Messages

Friday, August 22nd, 2025

Safebrowse.io blocking my personal website

I have recently created a website with WordPress... It is now being blocked by Safebrowse.io.

It is extremely frustrating as I am trying to get work done and can't now... I deleted the cache folder initially for my browser. This helped out, but it is doing it again.

I also need others to be able to reach my site, and if people have Comcast, my website will also be blocked on their end as well. 

Just having to go through this process is already frustrating, and the "advanced" security services are more of a nuisance at this point. Why has Comcast not addressed this issue? I have already come across multiple forums with people complaining about it.

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4 days ago

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XfinityJorge

Official Employee

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2.4K Messages

8 days ago

 

user_2k6yit Hey there! Thank you so much for using our Forums and for letting us know about the website issues you are having when trying to access a site you created. Our team is here happy for the chance to work with you to help make sure you are able to use your site. In order to get started can you send me a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_2k6yit

Visitor

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2 Messages

I did this, I have gotten no answer for this problem except " As mentioned, when allowing access you may be putting your network at risk and making it vulnerable to malicious activity. I'd recommend submitting the form to our customer security assurance team. "  

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4 days ago

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XfinityJustinC

Official Employee

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1.6K Messages

@user_2k6yit thanks for following back up, and sorry to hear you haven't heard back from the customer security assurance experts. I'm going to follow up with you in our direct message conversation to continue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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