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yesly_rodriguez
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Visitor

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2 Messages

Monday, August 18th, 2025

safety issue - fallen cables - ticket status check

Hello,

I'm writing to check on the status of my tickets. I have opened two tickets with issue reported as "I think cable wires outside my home pose a safety risk". They are for the same issue. The internet cable in my backyard has fallen and poses a safety problem.

Here are the ticket numbers:

[Edit: PII]


The tickets do not show up on my account, so I have no way of checking the status for these.

Can I get some help here?

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23 days ago

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XfinityEva

Official Employee

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2K Messages

23 days ago

Thank you for taking the time to reach out about the status of your tickets. You are right these may not show up under your account however you should receive an email with the information regarding these and the progress. We can definitely check into these for you here. May I please ask that you send us a direct message with your full name and service address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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yesly_rodriguez

Visitor

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2 Messages

Thanks for the quick reply. I have sent a direct message now.

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23 days ago

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Again

Expert

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32.4K Messages

Moved to Customer Service.  This has nothing to do with Accessibility/disability. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 days ago

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