Safety issue with down Comcast cables on pole outside church daycare

Good evening @user_00ggn4, and thank you for reaching out to our dedicated Communities team here on our Forums, we hope you are having an otherwise wonderful Monday so far! We appreciate you taking the time to bring the downed cables to our attention. We take our customer's and the community's safety seriously and completely understand your concerns about the children getting hurt. I'm a mom myself so I'm always worried about my son getting into things he shouldn't! Rest assured, our team is the right team to help get this properly addressed. To have the downed cables taken care of, we'll need to get a ticket submitted over to our dedicated and hardworking local team. This will require us to collection some information to get the ticket submitted properly. To get started, can you please send us a Direct Message with your first and last name along with the address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!