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user_6xn5z8
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Monday, July 20th, 2026 11:19 PM

safety/grounding, multiple homes affected

I am a property owners association president.  Throughout our neighborhood we are finding the Xfinity box covers open and also that home installations do not appear to be bonded to the home's electrode system and often there are no grounding blocks.
This is causing damage to modems and any device connected by Ethernet to the modems despite other items on the same power strips not being damaged.  This has happened multiple times as a result of lightning even when it doesn't hit the homes... the poor grounding is causing a voltage differential and destroying our systems.

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11 days ago

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EG

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119.7K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJohnG

Official Employee

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3K Messages

12 days ago

Thank you for reaching out to our team here about the issue with those boxes and grounding. If your account is affected by that issue we would definitely be able to escalate that out to the proper team out there. 

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user_6xn5z8

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How do we make a direct connection that doesn’t post to the board?

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11 days ago

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XfinityRichard

Official Employee

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3.5K Messages

Thank you for reaching out, @user_6xn5z8 Can you please send me a DM with your full first and last name along with your complete address so that I can assist you further.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

 

 

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11 days ago

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