Visitor
•
2 Messages
Sagging Line
The line from the pole to our house has begun to sag drastically into the road after a neighbor cut down a tree that had been leaning on the wire. It's low enough that trucks can hit it when driving by but even after talking to a supervisor on customer support phone line, they won't send someone out to deal with it for a few days. How can I get someone out here sooner to fix this imminent issue?
XfinityJamesC
Official Employee
•
2.4K Messages
26 days ago
Greetings, @user_p8yl9v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this low hanging line. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
1
0