Same issue

Spent hours on chat with Xfinity yesterday with customer service asking about the weather and insisting on asking if I like snowy weather. [Edited: "Language"]? I just want the app fixed on my TV! I pay ALOT of money for service and am not getting it. 🤯

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XfinityArmand

Official Employee

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2.1K Messages

2 days ago

Hello there @user_hg918v! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. What seems to be the issue with the app? Are you able to connect to the app?

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user_hg918v

2 Messages

Cannot log into the app on my Samsung tv - getting error TVAPP-000166

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2 days ago

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XfinityArmand

Official Employee

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2.1K Messages

No worries @user_hg918v! We are glad to take a closer look at this for you. Please feel free to shoot us a private message with your details so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Customer Service

user_hg918v

Same issue

XfinityArmand

user_hg918v

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