1 Message
Scam call?
I received a call from [Edited: "Invalid Phone Number"] with the location as New York. The agent asked for me by name and read off to me my address, asking for me to confirm it without telling me who she was calling with or what the call was about. When I asked what the call was regarding she said she was with some agency calling on behalf of Xfinity. I told her I wasn't going to give personal data. She said she wasn't asking me to give personal data, that she already had it, but was asking for me to confirm it. I told her if Xfinity needs to reach me they need to do that directly through my account, and I ended the call.
Was this a scam?
XfinityDena
Official Employee
•
3.1K Messages
4 days ago
I would be concerned as well @user_udpxpq I would be happy to take a look at your account to confirm but normally we will ask you for information and send a code to your phone number or email address to confirm we are speaking with a person who has permission to access the account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0