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user_fcefcc
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Wednesday, April 16th, 2025

Scam Call

I received a voicemail from someone stating they were an Xfinity agent. I called the number back and they told me that my promotion was ending in 24 hours and that in order to keep my promotion, if have to pay 8 months in advance $400. I knew something was off and decided to call Xfinity directly. Turns out it was a scam. There's an escalation being setup and I have a recording of the voicemail but nowhere you send it to. The number that called me was [Edited: "Scam Phone Number"]. 

Thank you,

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18 days ago

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XfinityWilliam

Official Employee

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1.4K Messages

5 months ago

 

user_fcefcc Hello. Please visit this link to submit the scam number and information https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment

 

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XfinityEricB

Official Employee

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2.5K Messages

 

user_01818e Thanks for reaching out to us for help today. Please don't share your personal information like your name on this platform in public for your safty. I'm happy to help in any way I can about the call scam going around. 

Can you send us a direct message with your full name in private please

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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