Visitor
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1 Message
Scam
Hi. Supreeti (live agent) got my code for a free watch and asked for my SSN and birthday. Once I gave it to him he disconnected the messages. How do I get my code back and my information protected. I’m worried that Xfinity had scammers working for them
XfinityRichard
Official Employee
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2.3K Messages
2 days ago
Hi there, @user_04kdrm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the experience you had with our Chat team. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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