Visitor
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1 Message
Scam
I received a telephone call yesterday from a Xfinity representative who was offering a two year substantial discount on my current plan. I am fairly certain that this was a scan. As the conversation progressed he was asking for a credit card number and the first five digits of my social. I told him I was not interested because there were so many scammers out there. He gave me his name Steven [Edited: "Personal Information"], but was obviously from India from his accent, and gave me a badge number!. He said it was called affordable internet essentials for seniors. Sounded like a scammer to me!
EG
Expert
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115.1K Messages
4 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.1K Messages
3 days ago
Good morning @user_4vlhu6, you did the right thing exercising caution. Our team would be happy to review your account with you
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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