Visitor
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1 Message
Scam
I received a call saying my account was overdue, and how I paid my last bill. It sounded suspicious and I had to ask many times before I understood what the caller said. The web site says I'm current. I couldn't contact Xfinity (chat) because of an outage; the web site says there are no outages. What should I do?
XfinityAdrienne
Official Employee
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2.2K Messages
17 hours ago
Hey there, @user_z2zxon! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the call you received, it certainly is not what we want for our customers. If you are seeing no balance online, it is likely a phishing call. I would recommend visiting our Customer Security Assurance team site here which will show all the phishing information and you can follow the steps to report the interaction. Please let us know if you have any other questions/concerns, we are happy to help!
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