5 Messages
Scammed by Xfinity over "Free iPad"
I was recently talking to a rep who promised me a "free iPad" with my new service address and my total bill would only be $85/mo.
They sent me a form for my social security number and date of birth, then send me a form for my credit card. Told me I would have a 1 time payment of $116.49 which would be refunded in 14 days.
I got the iPad but it won't activate and I've talked to reps who told that it was a scam and I would need to return the device. But the device doesn't show in my account.
I don't know what happened but I'm insanely frustrated that I'm not stuck with an iPad that isn't free.
XfinityVianney
Official Employee
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1.7K Messages
12 days ago
@user_i2nd7e,
Thank you for reaching out and taking the time to create a new post. I appreciate you outlining your situation so we can get a full understanding of what occurred. I understand you were presented with an offer that didn’t include what you expected or what we expressed. I can certainly see why this would be concerning. We never want to cause this type of confusion with our promotions or plans.
I will do everything I can to help. I see you already sent a direct message, and we’ll follow up there shortly. That said, I didn’t want to remind you that sending an unsolicited message violates our community guidelines. We ask that you create a public post and wait for our reply. This helps us ensure we help everyone who post and track the incoming messages. I am grateful for your understanding.
(edited)
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user_i2nd7e
5 Messages
12 days ago
Why is "scam" edited out? This is exactly what's been reported by other members
https://forums.xfinity.com/conversations/customer-service/xfinity-chat-free-ipad-scam/66fac967508eb700bea153cc
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user_1hvlbr
1 Message
7 days ago
Fell for this scam too! I was told the Ipad would be free after a $100 initial payment and it would lower my overall xfinity bill. I expressly asked for a breakdown of what all my monthly fees would be. Once I got it my normal bill did go down but they added a mobile line and fees that greatly increased my monthly charges.
Then I went to cancel, was told they cancelled, next month still get a bill. Cancel again that month. Expressly ask what penalties, fees, etc there will be for cancelling, am told none, next month I get yet another bill. Now they want me to start paying $16 a month for the ipad.
This is insane they have not been sued over this clear scam promotion.
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user_hzlxrz
1 Message
2 days ago
I just signed up for xfinity Internet and while activating my modem the rep offered me the ipad and lowered bill. Sounded too good to be true. He had me verify my ssn and date of birth. After that they wanted me to remove my credit freeze to run a credit check, thats when I started checking online and came across several posts mentioning this scam. I told him to forget the ipad and just activate my internet. He then offered me 2 more promos and kept pushing. 20 minutes later I am still waiting for this clown to activate my modem. Ridiculous. I am fully convinced that both Xfinity and WOW are owned by the same company and realize they are the only cable providers in the area and think they can do whatever they want and we just have to accept it or settle for another type of internet provider which is slower and costs more. I hope they make fiber available in my area soon.
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