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user_vvttbu
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Tuesday, May 12th, 2026 1:41 PM

Scammed on Xfinity 1-800-266--2278

I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made this call and sent the text.

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1 month ago

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XfinityThomasD

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1 month ago

 

user_vvttbu Thanks for creating a post and for bringing this to our attention. We'd like to get more information on whom you had spoken with and details from the account to assist further. Please send our team a direct message with your full name and address.
 
To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_vvttbu

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After speaking with a representative from your Customer Security Assurance, I'm not sure that she really believed what I was telling her and I don't think that I will ever hear back from that department based on how she responded to my questions. I have been with Xfinity/Comcast for 23 or so years and it may be coming to an end.

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XfinityBrianH

Official Employee

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user_vvttbu Thank you for reaching back out with your concerns! I apologize if the representative left you feeling like your concern was not properly addressed, that would frustrate me as well. I would definitely suggest changing your account passwords as soon as possible, you can find instructions for changing your passwords here https://www.xfinity.com/support/articles/changing-or-resetting-your-password. Have you noticed any unauthorized charges to your Xfinity account? You can find instructions for viewing your Xfinity billing statement at the following link https://www.xfinity.com/support/articles/view-xfinity-billing-history. I would also suggest to check if there are any unauthorized charges on your credit card or unauthorized withdrawals from your banking account. 

 

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