Scamming

user_pegs6z thanks for letting us know. I would be reaching out too. We are here for you. Please send us your full name and complete address in a direct message. 

Here is a great step by step process on how to send us a direct message. 

  Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

 • Press Enter to send it

Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e